This player has been updated to latest software and still is stuck at music . Was this same way before update which was supposed to fix hanging issue. Any help on this would be great.
Have you tried resetting it?
If resetting doesn’t work, then try reinstalling the firmware. It may not have installed properly the first time.
If that doesn’t work, then you may have to go down the dreaded format-your-player-but-make-sure-you-have-backups route. Formatting can clear up any little gremlins that like to hide inside mp3 players and mess with them.