Pitch bug on Clip+?

Bring it to their attention via calls to their support telephone number.  They’re forced to spend money and time answering those. 

All you’re doing by posting your complaints over and over again is to annoy other users.  SanDisk is ignoring your posts, and your posts don’t cost the company anything.

Great, we agree,

I will continue to bring this problem to the attention of forum users in this thread in the Clip Plus forum,

and in the “Clip plays music slowly, lower pitch.” thread on the Clip forum.

And you will continue to skip past my posts.

That way all newcomers will be warned.

Would be a lot easier if they would make the pitch/speed problem a sticky in both forums…

Sansa won’t fix the problem without lots of customer complaints.

You think I want to read complaints about people who care about product quality enough to write in this forum about it?

No, I don’t, so I skip over them, easy.

Again I ask…

Why are you so interested in silencing voices of dissent?

If you don’t have something constructive to add to this subject, why bother posting here?

Why would you discourage people from posting about this problem by labeling there posts spam, hmmmmmmm?

Skipping over a post/poster your not interested in is much less difficult than your complaining makes it sound.

Now quit spamming me with your anti complaint, complaints and do something constructive.

Don’t you know your discouragement only makes me stronger, Mu, Ha, Ha, ha, ha… :stuck_out_tongue:

Never Give Up!!!

Wow! Ralph Nader Jr.!

All,

 

The SanDisk Firmware developers are aware of this issue and a fix is in the works for the Sansa Fuze and the Sansa Clip+. At this time due to development targeted on the Clip+, firmware for the original Clip is not currently under development. This may change in the future as time permits.

 

wavydavy,

 

All of the posts copy and pasting the same response simply are not necessary. If you continue to post these messages you will be ban from posting on this forum. This is your one and only warning. All of your duplicate posts will be deleted. You have gotten your point across and we would like to thank you for your contributions.  

 

Forum Admin

slotmonsta  

Message Edited by slotmonsta on 09-13-2009 02:46 PM

Thanks for the response Slotmonsta.

Please make the pitch/speed issue a sticky.

Until then, bumping the relevant pitch/speed threads on the Clip and Clip+ forums is the only way to warn folks about the problem until it is resolved.

It is important information for music students, musicians and others that would be affected.

To conceal this problem would be dishonest.

In light of your response, I will avoid multiple posts.

Please keep us informed about progress in addressing this problem.

Wavy

Message Edited by wavydavy on 09-13-2009 03:55 PM

@slotmonsta wrote:

All,

 

The SanDisk Firmware developers are aware of this issue and a fix is in the works for the Sansa Fuze and the Sansa Clip+. At this time due to development targeted on the Clip+, firmware for the original Clip is not currently under development. This may change in the future as time permits.

 

wavydavy,

 

All of the posts copy and pasting the same response simply are not necessary. If you continue to post these messages you will be ban from posting on this forum. This is your one and only warning. All of your duplicate posts will be deleted. You have gotten your point across and we would like to thank you for your contributions.  

 

Forum Admin

slotmonsta  

Message Edited by slotmonsta on 09-13-2009 02:46 PM

Thank you for the response.  Now we have a concrete answer we can refer to.

So it’s EXACTLY like how I predicted.  The new Clip is out, and the problems of the old one are just tossed aside.  Sure it says that it “may change in the future” but that’s code for “You can forget about new firmware coming out for the original Clip.”

Well, you just lost a customer.  I will also make sure to tell anyone I know to avoid Sansa products in the future.  This sort of behavior is reprehensible and I will not give business to companies who do this.

But again, thank you for the prompt reply.  I no longer have to wait pointlessly for a firmware update.  I can now sell my Clip and purchase a player from one of your competitors who actually cares about it’s existing consumer base and won’t cease support on products because a new version of the same product is coming out.

You got that right. This time, it’s R.I.P for the old clip, i’m selling it as soon as the Clip+ comes to Europe stores. Too bad Sansa can’t fix the issue on both devices, i bet they use the same CPU unit, most of the components are the same. They just don’t care. 

@icsterm wrote:
You got that right. This time, it’s R.I.P for the old clip, i’m selling it as soon as the Clip+ comes to Europe stores. Too bad Sansa can’t fix the issue on both devices, i bet they use the same CPU unit, most of the components are the same. They just don’t care. 

So you are going to buy the Clip+?  Why would you do that? By buying the new one, you are approving Sandisk’s action of ignoring this problem on the Clip.

To slotmonsta

Thanks for the update.

I like all 3 of my Sansa players.

@slotmonsta wrote:

All,

 

The SanDisk Firmware developers are aware of this issue and a fix is in the works for the Sansa Fuze and the Sansa Clip+. At this time due to development targeted on the Clip+, firmware for the original Clip is not currently under development. This may change in the future as time permits.

 

wavydavy,

 

All of the posts copy and pasting the same response simply are not necessary. If you continue to post these messages you will be ban from posting on this forum. This is your one and only warning. All of your duplicate posts will be deleted. You have gotten your point across and we would like to thank you for your contributions.  

 

Forum Admin

slotmonsta  

Message Edited by slotmonsta on 09-13-2009 02:46 PM

Well, that’s just flat out unacceptable.  Sansa has just lost another loyal customer.

Just when did this forum turn into a nursery?

[If it turns out it does not have the problem, not only will I not get this new Clip but I will immediately sell the old one as well, as I don’t give my business to companies that do this.]

[I agree with you completely.The lack of resolution of the pitch problem on the original Clip is totally unacceptable. I will not buy another Sansa product until the Original Clips pitch problem is fixed.]

[This is unacceptable.]

[So Sansa, how much longer is this problem going to be ignored?  I don’t plan to stop bumping this thread until we finally get a concrete answer.]

[It’s only through the efforts of people like us, that there is any chance Sansa will fix this serious design defect.]

[Until then, bumping the relevant pitch/speed threads on the Clip and Clip+ forums is the only way to warn folks about the problem until it is resolved.]

[Well, you just lost a customer.  I will also make sure to tell anyone I know to avoid Sansa products in the future.  This sort of behavior is reprehensible nd I will not give business to companies who do this.]

[Well, that’s just flat out unacceptable.  Sansa has just lost another loyal customer.]


Just when exactly did this forum turn into a nursery?

Yep, the speed/Pitch problem is a real disappointment.

Sansa, When will you learn?

When you’re willing to learn(see above cartoon).

Except that, isn’t it great that SanDisk is looking into the issue!  (And actually, things are better with the Clip+ than the Clip, possibly because people called the issue to SanDisk’s attention.)

The solution is quite simple.  I’ve worked for major manufacturing concerns for the better part of my life and the only thing they listen to is sales.  These whines & repetitive threads and posts will do N-O-T-H-I-NG.

Do the talking with your pocketbook; not the forum.

I’m quite disappointed in Sandisk’s handling of this issue.  Not of the perceived problem…But letting these rants go on and on.

I’m a mod at another manufacturers website and these kinds of threads would immediately be killed there, and the posters would be banned for life…

So be it.  It’s Sandisk’s forum, not mine…

@fuze_owner_gb wrote:

 

I’m quite disappointed in Sandisk’s handling of this issue.  Not of the perceived problem…But letting these rants go on and on.

 …

So be it.  It’s Sandisk’s forum, not mine…

 You hang around here and complain a lot about other people’s posts considering that (according to one of your posts) you’ve moved on from Sansas.  That seems like not just whining, but pointless whining.

 

 

Message Edited by donp on 09-17-2009 09:05 PM

Okay, what’s going on in here?  Yes, there has been a delay in implementing a pitch correction for the Clip.  Yes, there has been some confusion concerning the Clip versus the Clip+ regarding firmware releases.

On the other hand, the no’s:

No, you aren’t being ignored.  No, not everyone is involved in the same individual projects (thus the confusion).  And no, we don’t want to insult you by “locking” your concerns, as long as the information remains constructive.

Just remember to keep it civil, and refrain from duplicate posts.

µsansa

SO, microsansa (and welcome back to the party!):

Although this really deals with the original Clip but since you mention the confusion issue above, is it possible for SanDisk please to commit to a pitch fix for the original Clip as well, and to produce at least a final original Clip firmware incorporating the nifty firmware advances of the Clip+ (folder view/navigation, ReplayGain capability, current/next track info., increased song title, etc. scroll speed, among them)?  

If it’s a time issue for a firmware developer, I would be happy to stop by and provide him/her with a lunch or 2, to save some development time.  Any McDonald’s preferences?

:wink:

It would be sweet to see the original Clip go out on the highest of notes.  And that would build tremendous good will with the original Clip customer base, as you may have seen in the forums, maybe ultimately leading to each person later going out and buying a Clip+.

Oh, and by the way:  sweet pooch there!