Wow, I don’t check in for a while on the problem, and I see Sandisk goes and does something incredibly stupid.
Over the last few days there have been several meetings with Engineering, Marketing, and Product Management regarding the pitch issue some users have seen. Please see below a statement regarding the decision that was reached as a result of these meetings.
At SanDisk, our goal with our Sansa MP3 product line is to provide products which deliver a quality consumer experience at price points which are accessible to the majority of the population. Our “value” positioning has served us well historically, although we acknowledge that occasionally our products do not live up to some users’ expectations. The issues raised on this Forum regarding sound fidelity are important to us however due to trade-off decisions that were made in engineering these products to deliver superior consumer value at what we believe are extremely attractive price points, our sound fidelity isn’t perfect. We have re-evaluated the possibility of reducing the pitch variation and due to the engineering trade-offs the decision was made to stay with the current design. Very few listeners, however, have noticed or complained about it as an issue in actual practice. For those who can detect sound differences with their naked ears during actual use and not via frequency analysis, our products may not be the best choice for them.
This is easily the most hilarious thing I’ve read in the past couple weeks. Not only are they saying that they refuse to fix the problem, BUT THEY ARE ACTUALLY TELLING YOU TO GO BUY FROM A COMPETITOR. In addition, this is such a piss-poor argument that it’s beyond sad. While it’s true that more expensive players may have more “fidelity” (pro tip Sandisk: playing back music accurately has NOTHING to do with fidelity), I can go out right now and purchase a piece of crap $10 mp3 player from some no-name company, AND IT WON’T HAVE ANY PITCH PROBLEM. If you can’t make a mp3 player that accurately plays music, something that a basic, no frills $10 player can, then you should just give up as this is clearly the wrong business for you.
I mean, holy crap Sandisk. I knew you were a bad company when you hadn’t fixed the pitch problem in the 7+ months time you’ve had, but this takes the cake. Let’s review.
Sandisk lied about a fix for the problem being in the works that was originally confirmed here. http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=15109&view=by_date_ascending&page=12
Sandisk has now officially stated that the pitch problem will never be fixed on either the Clip or the BRAND-NEW Clip+.
Sandisk is saying if you don’t like it, too bad. Go buy from someone else.
Too bad for you Sandisk. You had an opportunity to capitalize on creating the best player of 2008, and instead, you decided to crap all over your customers and the good will you created by producing such a (at that time) fine product.
My decision is to order the Cowon although is more expensive (but so much worth it) and a lot bulkier (I will have to wear it on an armband). I just wanted to give corporate some honest and sincere feedback exposing my case.
Very good choice p3ndr4gon. The Cowon is a far, FAR superior product and you will enjoy it immensely. Be sure to post here after you get it to let people know of your impressions.
Message Edited by Warrior1986 on 09-29-2009 08:04 AM