I have two passports, a 1T and a 2T My Passport Essential SE, and both now have the same problem. My Dell desktop computer recognizes them when I connect them (I hear that reassuring “bloop”) and “device manager” says they’re there and working properly. But I can’t access them via Windows Explorer. When I select “computer” they simply don’t show up. In addidtion, neither drive manager nor WD Drive Utilities sees them. Previously when this happened I could connect them to my laptop which did recognize and allow access and then, when I plugged them back into my computer they worked fine … for a while. And then I’d have to repeat the process. But now that doesn’t help either since my laptop now shows the same symptoms … recognizes the drives but they simply don’t show up Windows Explorer.
I’m hoping for a solution that doesn’t involve formatting, etc. since I have some files and data there that I don’t want to lose.
I’m running Windows 7.
Any thoughts or help would be greatly appreciated.