Passport detected not appear in My Computer

WD External and Portable SSD Portable SSD
1

Hi, 

I have my passport 1TB used for 12 months without any problem. 

However, today I am not able to access my harddisk anymore.

I had try below:

  1. Try on another pc and labtop - Negative.

  2. Take out the harddisk from its casing and plug in - Negative.

  3. The connection sound windows made - Positive.

  4. Find the passport in devices and printers - Positive.

  5. Find the passport in My Computer - Negative.

  6. Find the passport in Disk Management - Negative.

So, can anyone help me to figure out what is happening on my passport harddisk?

Thanks.

Best Regards,

Ivan

2

Hello,

Please download the DLG Tool, that will help you to test the unit. If the computer is detecting the unit on the device manager, you might be able to perform a full test on the drive and if is a sectors issue, the full test will try to fix the unit.

How to test a drive for problems using Data Lifeguard Diagnostics for Windows