part of general menu disappeared


I’m using sandisk clip sport for years with no specific issues but some weeks ago, parts of the general menu disappeared. In a word, i only have access now to “music” & “set up” (“reglage” in French)

I’ve tried to make a reboot by pressing the power button 20 seconds but nothing has changed. 

Furthermore, i cannot add any new titles.

In a word, i’ve access to the music which was already existing but not to radio, audiobooks, etc…

Any idea ? 


I believe there is a setting to “Customize” or something to that effect that will prevent unwanted menu items from appearing. Check to see if somehow your missing menu catagories have been turned off.