Offline error, error 905 / 503 no access to my cloud from outside

[jensschoeffel]

Good morning,

i have a my cloud 4 TB drive.
As WLAN I am using Google Wifi connected to AVM Fritzbox
MY ISP is Kabel Deutschland / Vodafone

I can access my cloud drive as long as I am within my own WLAN area.
But I don’t get any access within another WLAN area or when using mobile network

On my iphone I receive error “Drive offline”
On my Android “Error 503”)

Do I have to adjust some seetings in Fritzbox and/or Google Wifi to gain access from outside my home?

Thanks for any hints,
Jens

[cat0w]

Did you set up everything in the Dashboard and give each device access? See example image below, click on, tap or activate image to enlarge it and see complete image.