# Official forum

**URL:** <https://forums.sandisk.com/t/official-forum/418935>\
**Category:** Product Feedback and Ideas\
**Tags:** extreme-portable-ssd\
**Created:** [July 27, 2026, 1:33pm UTC](https://forums.sandisk.com/t/official-forum/418935 "2026-07-27T13:33:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![vasilis](https://avatars.discourse-cdn.com/v4/letter/v/ccd318/32.png) [@vasilis](https://forums.sandisk.com/u/vasilis)\
**Post date:** [July 27, 2026, 1:33pm UTC](https://forums.sandisk.com/t/official-forum/418935/1 "2026-07-27T13:33:06Z")

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Hi.First of all this is official forum?I had registered years ago and know:1)Asks me to create new password ,2)Appears in chinese to chrome dekstop and autotranslate to english

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**Author:** ![suruguri.chaithanya1](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@suruguri.chaithanya1](https://forums.sandisk.com/u/suruguri.chaithanya1)\
**Post date:** [July 29, 2026, 11:53am UTC](https://forums.sandisk.com/t/official-forum/418935/2 "2026-07-29T11:53:34Z")

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Hi @vasilis,

Have you checked our knowledge base articles?  
([Get Support for Your SSDs and Flash Products | Sandisk](https://shop.sandisk.com/support))

Have you opened a Support Case?  
If not, contact Sandisk Technical Support for assistance.  
([Contact Support | Sandisk](https://shop.sandisk.com/support/contact-us))