Hello, new to the forums and have a question about my Passport 500GB external drive that has Smartware downloaded. My question is why when I open the WD Smartware and go to the settings tab, it opens and there is nothing there but a blank white page, why? What am I missing here, I’ve looked at their website but can find no answers. With nothing in settings, I can’t make any adjustments or changes. Any suggestions on what I need to do? Thanks for any help…