# Not playing

**URL:** <https://forums.sandisk.com/t/not-playing/46750>\
**Category:** Sansa Clip  |  Clip+\
**Created:** [August 15, 2010, 5:31pm UTC](https://forums.sandisk.com/t/not-playing/46750 "2010-08-15T17:31:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pmcquiston](https://avatars.discourse-cdn.com/v4/letter/p/43a26b/32.png) [@pmcquiston](https://forums.sandisk.com/u/pmcquiston)\
**Post date:** [August 15, 2010, 5:31pm UTC](https://forums.sandisk.com/t/not-playing/46750/1 "2010-08-15T17:31:22Z")

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The artist and song name scroll across the top, but time count under that is not moving and songs are not playing.

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**Author:** ![jamieson](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@jamieson](https://forums.sandisk.com/u/jamieson)\
**Post date:** [August 15, 2010, 8:38pm UTC](https://forums.sandisk.com/t/not-playing/46750/2 "2010-08-15T20:38:18Z")

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More likely the songs you transferred have [file format](http://www.sandisk.com/products/sansa-music-and-video-players/sandisk-sansa-clip-mp3-players?tab=features) which is not supported by the Sansa. If your songs came from iTunes you might want to check out this [knowledgebase article.](http://kb.sandisk.com/app/answers/detail/a_id/1129)