Not getting the right download screen

I searched but couldn’t find this one. My son recently reformatted my computer. My fuze worked ok before this. Now I plug in and get the E: fuze pop up with all the folder’s (music, photos, etc) but no pop up to sync music. I did the firmware update and have it set at MSC but still nothing. Thanks for any help!


I don’t know the answer,   but I’m guessing the sync was throught WMP11.      Try updating to WMP11.   Or wait for someone more experienced to chim in with an answer.