I recently bought two Sansa C250v2 mp3 players from the Sandisk web site, one for my daughter and one for me. I have macs rather than PCs. I installed a couple dozen songs for my daughter and disconnected the mp3 player from the computer. After physically disconnecting the player from the computer, the player’s screen said it was still connected. I let it sit for a while, but it didn’t change. I held down the power button to turn it off. When I turned it back on, the screen said: Not enough space for music DB- Please free 4 mb. I knew the player wasn’t full so I checked the web site which said an error could cause the problem that might be able to be fixed by connecting to a PC and going through a few steps. Since I don’t have a PC, I figured I’d try again with the second player until I could try fixing the problem with a friend’s PC. I did the same things with the second player and had the same resulting problem.
So next, I took them both to a friend who has a PC. I put the player into forced MSC mode by switching the lock on, holding the rewind button, and connecting it to the PC. Once the computer recognized it in MSC mode, I tried the error correction steps, but the computer told me the error couldn’t be fixed. I then formatted the player and loaded the current firmware, and got it working.
I tried to do the same thing with the second player, but when I try to force this one into MSC mode, nothing happens. Again, I turned the player off, switched the lock on, held down the rewind button and connected it to the PC. I held it for several minutes, but the computer never recognized it like it had with the other player. In this situation, I can’t do anything with it since the computer doesn’t recognize it in the forced MSC mode, and in normal mode I only get the message about needing more space for the music DB.
Has anyone had this problem of not being able to force the player into MSC mode? Any suggestions?