Windows 7, Rhapsody 4.0 with monthly subscription, Sansa clip 2gb. Auto detect USB. Track licenses updated. Device updated every 30 days with latest firmware.
Withinin the last 1.5 weeks, when I select Music, the song comes up but there is no sound. The volume gauge is empty and the clock stays at 00:00. Tried turning up the volume: the gauge fills in about 33%, then goes back to empty. No sound. Spent 90 minutes on the phone with Sandisk tech support and Rhapsody tech support trying every fix they could imagine cuz I didn’t want to format the Clip and reload 315 songs. No luck: I had to reformat; Rhapsody says the music files got corrupted. Sandisk says either the earphone plug is broken (not: FM radio plays) or the files got corrupted.
I now only have 188 songs. Why and How did the music files get corrupted? Firmware update?