Greetings Sandisk Geniuses,
I hope this is in the right area of the forum. I’m not too familiar with forum usage.
Looks normal except the “Device” icon just remains the default icon.
Click on the generic “Devices” icon - right hand area states “Your device is ready for music files you own. Ready for transfer.”
When used offline - The “target” is green, as if it is updating the DRM’s.
Operating system - Windows XP - Media Center Edition - Version 2002 Service Pack 3.
Hardware - Pentium® 4 CPU 2.80GHz, 1.5GB of RAM.
Windows Media Player - Version 10.00.00.4074.
Sansa Fuze Version - 1.02.31A.
Rhapsody Version - V4.0, build 5.209.
When starting up Rhapsody -
The lower right “information bar” will state -
Updating Sandisk Sansa Fuze - Please do not disconnect.
Sansa Fuze Updated. Device Ready.
Scanning information on Sandisk Sansa Fuze. 1755 items found.
Loading your library. 10 percent complete.
Library loaded successfully. Device ready.
Downloaded and installed new firmware.
Using each of all 6 USB ports.
Soft reset. ( power switch to on for 15 seconds ).
In Device Manager - Reloaded drivers.
Switched Fuze to USB/MSC mode. Device shows up in My Computer in “Devices with Removable Storage” as SANSA FUZE (K: ).
Switched Fuze back to USB/MTP mode. Device shows up in My Computer in “Audio Devices” as SanDisk Sansa Fuze.
Tried brand new Fuze and cable - acts the same - no Fuze icon in sources area
Tools menu / Device compatibility report / Authorize Device / Reports OK
Following is report:
Device Compatibility Report for SanDisk Sansa Fuze :
This PC reports it is running ‘Microsoft Windows XP, Service Pack 3’
This device is Rhapsody-optimized (RhapPFS)
This device supports Windows Media Digital Rights Management (WMDRM)
This device supports ‘WMDM_MTP’ communication protocol
MTP stands for Media Transfer Protocol.
This device should be compatible with the Rhapsody To Go service as it is currently configured.
This device is authorized to the current user (user address deleted) is a Rhapsody To Go member.
As configured, this device should work with Rhapsody To Go.
Rhapsody To Go members can transfer subscription content to their authorized devices.
You should be able to transfer subscription tracks to this device.
You should be able to transfer purchased or imported tracks to this device.
This device’s subscription track licenses are up to date.
This device’s internal secure clock is up to date.
- Uninstalled Rhapsody and downloaded latest version and reinstalled.
Still no Fuze device icon.
It seems to me the problem must be in the PC hardware / software area, but the computer acts fine with other applications. What could it be ?
Thanks for your consideration. Let me know if there is a better forum area to use.