New WD Elements does not work

We´ve just bought a WD Elements, formatted for Windows 10 and when we attached it, nothing happened. What should we do?

Hi ralitzad ,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en

Thank you! As I didn´t know how to resolve the problem, I went to the shop and got another one. And it´s working