New Ultra 256 Drive 24 GB missing and haven't installed anything

USB Flash Drives All other USB Flash Drives
1

I just bought an Ultra 256 GB 3.0 Flash Drive. Opened it and clicked the install exe file that was on it and it took me to a website with a list of stuff I can’t figure out. It has a whole list of ■■■■. I can’t tell what to download after reading the list and the instructions are not clear. Tried to find instructions videos online and no help there. I right clicked the drive to see how much space it had. Although I didn’t try to load anything on the drive or format it yet it’s missing 24 GB of space. It came with files on it that takes up 1.65 MB of space. I paid for 256 GB. I need to have 256 GB of space, less I’m returning it to the retailer for a full refund and I will be reporting you all to Consumer Reports and BBB for fraud.

A long time ago, when I bought your flash drives, all I had to do was plug it in, format it and it was good to go. Not all this downloading stuff that’s not clearly indicated at time of purchase. Nowhere on the packing does it say 24 GB will be missing so you’re actually getting 232 GB of space sucka.

Respond to me quickly with a fix and clear instructions on how to use the drive without excuses of how I got robbed of 24 GB.

Thanks.

You can go to USLegal.com to read the long definition for fraud yourself:

2

Hi @Mkpatrick6709
Have you opened a Support Case? If not opened, for more information, please contact the SD Technical Support team for best assistance and troubleshooting:
https://kb.sandisk.com/app/ask

3

I need someone to assist me. The product I bought from Walmart, is not found on their product support page. I bought a SanDisk Ultra USB 3.0 Flash Drive. They have Flair and Shift products on their support pages but none that’s not Flair or Shift. The pictures of those products do not look like mine. I don’t have time for the foolishness. I will be returning it to the store today for a full refund.

4

Yes, some USB drives may falsely advertise a higher capacity than they actually have. However, you should understand manufacturers and computers use different standards for calculating storage.

Manufacturers use a decimal system where 1 GB = 1,000,000,000 bytes (10^9 bytes). This makes the storage capacity appear larger. Computers, on the other hand, use a binary system where 1 GB = 1,073,741,824 bytes (2^30 bytes), as this is how memory and file systems are organized.

It’s almost impossible to buy a flash drive that shows up as a full 256GB, because system and hidden files will take up some space as well.