Good point, Ed. Sandisk recently added those links to their home page, and I think it was a bad idea on their part. Well, maybe not bad if it decreases their work load in that they get fewer questions via email and phone.
I’ve never heard Sandisk state that they will supply consistent, reliable Sandisk-employee-based support through the forums. If they will, well, my bad. If they won’t, then I think the image you mention ( “for questions and discussions” ) is misleading.
Yes, I agree that answering frequently-asked questions via one set of posts on a website is more efficient than answering these questions via phone/email. Typically, this is done via a FAQ rather than a user forum, but I guess it could be done either way. But what’s with the arrogance of people? “I’ve asked this question several times, I demand an answer!” Do we know that Sandisk employees read every single post in the forums, even those that are buried in old threads, seeking out possible problems that they have to track? “Oh, people may be demanding answers in that ‘New “Solved” icon’ thread, better keep tabs on that!”
Message Edited by PromisedPlanet on 10-17-2008 12:13 PM