# New  firmware makes files disappear

**URL:** <https://forums.sandisk.com/t/new-firmware-makes-files-disappear/46521>\
**Category:** Sansa Clip  |  Clip+\
**Created:** [March 16, 2010, 5:31pm UTC](https://forums.sandisk.com/t/new-firmware-makes-files-disappear/46521 "2010-03-16T17:31:04Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![fritserik](https://avatars.discourse-cdn.com/v4/letter/f/aca169/32.png) [@fritserik](https://forums.sandisk.com/u/fritserik)\
**Post date:** [March 16, 2010, 5:31pm UTC](https://forums.sandisk.com/t/new-firmware-makes-files-disappear/46521/1 "2010-03-16T17:31:04Z")

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I just received a new Clip and loaded some music files, no problem.

Now I installed the latest firmware update.V02.01.35A.

Music files still play ok and are shown on the Clip’s display.

But I cannot find them via the USB anymore.

When connected, it only shows the “Internal Memory” and subdirectories,&nbsp;“Music” is empty.

None of the music files is there now.

How do I load new music?

Frits

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**Author:** ![gwk1967](https://avatars.discourse-cdn.com/v4/letter/g/bc79bd/32.png) [@gwk1967](https://forums.sandisk.com/u/gwk1967)\
**Post date:** [March 16, 2010, 5:49pm UTC](https://forums.sandisk.com/t/new-firmware-makes-files-disappear/46521/2 "2010-03-16T17:49:38Z")

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You probably loaded your files in MSC mode, and the firmware update switched the mode back to MTP. Files loaded in one mode are invisible to your PC when connected in the other mode. Switch to MSC (Settings\>USB Mode) and check again for your files.

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**Author:** ![fritserik](https://avatars.discourse-cdn.com/v4/letter/f/aca169/32.png) [@fritserik](https://forums.sandisk.com/u/fritserik)\
**Post date:** [March 16, 2010, 5:58pm UTC](https://forums.sandisk.com/t/new-firmware-makes-files-disappear/46521/3 "2010-03-16T17:58:15Z")

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Thanks for the fast reaction&nbsp; GWK1967.

I had USB on automatic.

Now I tried the 2 other options, but no result.

The clip plays them fine, but the PC does not see anything in any USB mode…

&nbsp;

Frits

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**Author:** ![tnmats](https://avatars.discourse-cdn.com/v4/letter/t/ec9cab/32.png) [@tnmats](https://forums.sandisk.com/u/tnmats)\
**Post date:** [March 16, 2010, 9:55pm UTC](https://forums.sandisk.com/t/new-firmware-makes-files-disappear/46521/4 "2010-03-16T21:55:26Z")

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> @fritserik wrote:

> Thanks for the fast reaction&nbsp; GWK1967.

> I had USB on automatic.

> Now I tried the 2 other options, but no result.

> The clip plays them fine, but the PC does not see anything in any USB mode…

> &nbsp;

> Frits

Make sure your Clip is indeed in MSC mode.&nbsp; I had mine flip back to Auto even though it was switched to MSC.&nbsp; It did this to me a couple of times but the setting now seems to have stayed in MSC mode as I set it after connections to my PC.

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**Author:** ![fritserik](https://avatars.discourse-cdn.com/v4/letter/f/aca169/32.png) [@fritserik](https://forums.sandisk.com/u/fritserik)\
**Post date:** [March 17, 2010, 7:18am UTC](https://forums.sandisk.com/t/new-firmware-makes-files-disappear/46521/6 "2010-03-17T07:18:11Z")

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Thanks for all the advice.

I’ll give it a try and reformat.

Frits

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**Author:** ![dave61430](https://avatars.discourse-cdn.com/v4/letter/d/ac91a4/32.png) [@dave61430](https://forums.sandisk.com/u/dave61430)\
**Post date:** [March 17, 2010, 2:23pm UTC](https://forums.sandisk.com/t/new-firmware-makes-files-disappear/46521/7 "2010-03-17T14:23:41Z")

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After the firmware update, the clip will be reset to Automatic mode and the radio pre-sets are lost. There may have been other things. Immediately after the update, bring up settings and check everything. No other problems on my unit and if this update does anything to the operation of the unit I don’t see it.

I’ve long believed updates on anything are usually not worthwhile unless to fix a problem you are experiencing, however, most times I don’t follow my own advice just to confirm my beliefs.

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<div class="post-metadata">

**Author:** ![fritserik](https://avatars.discourse-cdn.com/v4/letter/f/aca169/32.png) [@fritserik](https://forums.sandisk.com/u/fritserik)\
**Post date:** [March 18, 2010, 3:35pm UTC](https://forums.sandisk.com/t/new-firmware-makes-files-disappear/46521/9 "2010-03-18T15:35:35Z")

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Yes,

Formatting and then putting things as they should helped!!

Funny guys these programmers…

Thanks!

Frits