New bought 1TB My Passport Portable HD doesnt get recognized by my computer

I have just bought this 1TB My Passport Portable HD this afternoon. Once the drive is connected to my PC it starts to spin and I do see the hard drive in disk manager, but it is not recognized in my computer. Do you think I did not install it correctely or it is the problem of the drive? I readed the FAQ and it is suggested that the drive may have a corrupted partition but I havent use it at all. Do you recommend me to go back to the store and ask for an exchange?

Thanks

In disk management does the drive have a letter assigned and is it online? Also what OS are you using? Is the drive formatted correctly? Mac and Windows use different formats

Joe

Hi, in the disk manager the following information is shown:

Disk 1

Basic

931.48GB

Online

the disk has only one partition without any letter assigned to it. It is labeled as a healthy primary partition.

and from the dark blue color i guess it is a allocated partition.

Sorry and forget to mention that i am using Windows 7 Home Premium.

I am not too sure what do you mean by formatting. Do you mean installing the driver?

The problem solved by myself.

Essentially nothing is wrong with the disk( I asked my friend to try it on his pc (win 7) and it worked). What i did was to “assign a letter or a path” to the PHD in the disk manager. And instantaneously the disk showed up in my computer.

Anyways, my situation was probably not very typical. But i hope it would provide some help to others if similar situation arrised.

Hi Willianchacha,

I’m experiencing exactly the same problem as you’ve reported and I’m pleased you solved it.  Unfortunately I’m not switched on enough in this field to understand how to impliment your solution.  I’d be grateful, as I’m sure many other will be too, if you would provide a more fetailed step by step guide.

Thanks Bricks.