New 2GB clip wont connect in default MTP mode -- defective?

I just got my 2GB Sansa Clip today. When I hook it up (to either my laptop or desktop, both running XP SP2) I get “A problem occurred during hardware installation. Your new hardware might not work properly.” Nothing shows up under Windows Explorer and Device Manager has a yellow ! next to “USB Mass Storage Device.”

Also, I let it charge for 2 hours or so, but when I disconnect, it says “Low battery” and shuts off, and I can’t get it to turn back on.

Looking over this forum, I decided to try to load it in MSC mode by setting it to “HOLD” and pressing the center button while connecting to computer. This worked, Windows successfully installed the device and it popped up a window as drive H: and I could see the drive contents.

I’m fine with using it in MSC mode since I wont use WMP and will just drag and drop anyway, but it concerns me that it doesn’t want to work in the default mode.

How long does it take for an initial charge? I’ll let it charge overnight hooked up in MSC mode and see if it has a full charge tomorrow. I’ll also probably upgrade the firmware and see if that helps. What firmware version is most stable/working for most? Any other ideas why this might be happening?

Thanks for any help.

3-4 hours to charge.  Version 20 is the latest (see the sticky thread at the top of the forum)–do upgrade (it has other benefits as well, such as improved low volume and an improved battery gauge).  And a very beneficial further upgrade will be out in a couple of weeks, we are told.

Does your system also have Windows Media Player 10 or above (another Clip system requirement for MTP mode)?  I assume it does, but thought I should mention this.

Thanks Miikerman,

Turns out your hunch about WMP10 was right. I have never used WMP (I use Media Player Classic for video and winamp for audio), so I assumed I had WMP10 but apparently Windows is shipped with WMP9. Once I upgraded, the Sansa was recognized as an MTP device. Without WMP10, it was not recognized and would not charge unless I connected in MSC mode. Looks like I need to pay more attention to system requirements…

Firmware upgrade is complete, and I can now connect in both modes. Thanks for the support, now I can start using it.