Need help with putting music on my connect

Evrytime I connect the connect to my CPU via USB it says that it cant recognize the hardware. help please?

What operating system do you have? What kind of computer?

assuming you are using windows XP service pack 2 with Windows media player 10 or 11 installed…

try to reset your sansa connect by pressing and holding the power button for about 15 seconds or until the player shuts down.

turn it on again then plug it to your computer… this always fix my problem…

Thanks,I just got one today and followed your advice and it works like a charm but no wifi symbols show up.