WinXP Home SP2 - Compaq Desk.
When Clip is connected to USB port the “New Hardware detected message” pops up. A few seconds later the pop up shows “Sansa Clip” Windows never shows it in the “My Computer” panel - not as a Drive letter nor as a Portable Device. The Device Manager tab has it in the USB section as a :
“USB Mass Storage Device”
Device Type = Universal Serial Bus controllers
Manufacturer = Compatible USB storage device
Location = Location 0 (SanDisk Sansa Clip)
The status is “This device cannot start. (Code 10)”
There are 3 Sansa players in the house - 2 Clips and a 8 GB View. All have the same problem on this computer. The same USB port does work perfectly for all other devices including a Sandisk 2 GB Cruzer. All 3 players are recognized correctly on a laptop computer in the house.
The Windows trouble shooter launched from the Device Manager was no help. Uninstall/re-install from the Device Manager tab do not correct the problem. A reformat of the Clip does not solve it. MSC-MTP mode make no difference. Firmware of the Clip is current to the 01.01.20A.
Any help would be appreciated.