# MyBook suddenly shows as empty **URL:** \ **Category:** External SSD for macOS\ **Created:** [December 11, 2023, 9:29pm UTC](https://forums.sandisk.com/t/mybook-suddenly-shows-as-empty/409455 "2023-12-11T21:29:30Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![juancalop](https://avatars.discourse-cdn.com/v4/letter/j/ee59a6/32.png) [@juancalop](https://forums.sandisk.com/u/juancalop)\ **Post date:** [December 11, 2023, 9:29pm UTC](https://forums.sandisk.com/t/mybook-suddenly-shows-as-empty/409455/1 "2023-12-11T21:29:30Z")
I was using MyBook 2 TB drive and one day, with no apprente reason, sarts to show as an empty disk. Moreover I usually rename disks and this one is shown as ^MyBook^ name. Is there a way to recover original function or rescue all data in the disk?? ---
**Author:** ![Keerti\_01](https://avatars.discourse-cdn.com/v4/letter/k/9fc348/32.png) [@Keerti\_01](https://forums.sandisk.com/u/Keerti_01)\ **Post date:** [December 13, 2023, 9:53am UTC](https://forums.sandisk.com/t/mybook-suddenly-shows-as-empty/409455/2 "2023-12-13T09:53:39Z")
Hi @JuancaLop1 , Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: > **[Western Digital Support | Western Digital](https://support-en.wd.com/app/ask)** > > Not finding the answer to your Western Digital storage product question? You can ask your Western Digital Support question here. ---
**Author:** ![juancalop](https://avatars.discourse-cdn.com/v4/letter/j/ee59a6/32.png) [@juancalop](https://forums.sandisk.com/u/juancalop)\ **Post date:** [December 13, 2023, 3:01pm UTC](https://forums.sandisk.com/t/mybook-suddenly-shows-as-empty/409455/3 "2023-12-13T15:01:30Z")
Hi, thanks for your support. Conection to the support services are troubling. It gives me following message: ```auto {"code":"401","message":"Unauthorized"} ``` ```auto Also with download link in the page. ``` ```auto ``` ---
**Author:** ![Ellinor\_William](https://avatars.discourse-cdn.com/v4/letter/e/838e76/32.png) [@Ellinor\_William](https://forums.sandisk.com/u/Ellinor_William)\ **Post date:** [December 15, 2023, 5:10am UTC](https://forums.sandisk.com/t/mybook-suddenly-shows-as-empty/409455/4 "2023-12-15T05:10:54Z")
An empty MyBook drive with a strange name can be concerning, but there are still chances for recovering your data and restoring its original part. Some MyBook drives have hidden partitions containing diagnostic tools and recovery software. You may need recovery tools like Stellar, that can scan the disk for lost and deleted files. These tools can sometimes recover data even after formatting or corruption. \*copy: “Some MyBook drives have hidden partitions containing diagnostic tools and recovery software. You can try accessing these using disk management tools on your computer. On Windows, open the Start menu, type “disk management,” and right-click on the disk to access options. On macOS, use Disk Utility.” ---
**Author:** ![amelia1](https://avatars.discourse-cdn.com/v4/letter/a/a587f6/32.png) [@amelia1](https://forums.sandisk.com/u/amelia1)\ **Post date:** [December 18, 2023, 3:08am UTC](https://forums.sandisk.com/t/mybook-suddenly-shows-as-empty/409455/5 "2023-12-18T03:08:07Z")
> [@JuancaLop1](#): > > I was using MyBook 2 TB drive and one day, with no apprente reason, sarts to show as an empty disk. Moreover I usually rename disks and this one is shown as ^MyBook^ name. > Is there a way to recover original function or rescue all data in the disk?? I understand that you are experiencing issues with your MyBook 2 TB drive, including an unexpected display of an empty disk and a changed device name. I recommend the following steps to troubleshoot and potentially recover your data: 1. Verify Connection and Power Supply: 2. Test on Another Computer: 3. Utilize Disk Management or Disk Utility: 4. Implement Data Recovery Software: 5. Address File System Errors: 6. Recover Data Prior to Repairs: 7. Check for Disk Errors: 8. Engage Professional Data Recovery Services: Should your drive be under warranty, contacting the manufacturer’s support is advisable. As a precautionary measure, it is recommended to consult with professional technicians before undertaking any repairs or data recovery procedures to minimize the risk of exacerbating the issue. ---
**Author:** ![Win11DataSavior](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/win11datasavior/32/15438_2.png) [@Win11DataSavior](https://forums.sandisk.com/u/Win11DataSavior)\ **Post date:** [December 20, 2023, 6:14am UTC](https://forums.sandisk.com/t/mybook-suddenly-shows-as-empty/409455/7 "2023-12-20T06:14:18Z")
Don’t worry its not something complicated. - Open Disk Utility (located in Applications \> Utilities). - Locate your MyBook drive in the sidebar. - If it appears, try **“First Aid”** to check and repair disk errors. Do let me know if it resolves your issue.