# my zip clip freezes?

**URL:** <https://forums.sandisk.com/t/my-zip-clip-freezes/28866>\
**Category:** All other MP3 players\
**Created:** [January 21, 2013, 5:42am UTC](https://forums.sandisk.com/t/my-zip-clip-freezes/28866 "2013-01-21T05:42:48Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![tama](https://avatars.discourse-cdn.com/v4/letter/t/cdc98d/32.png) [@tama](https://forums.sandisk.com/u/tama)\
**Post date:** [January 21, 2013, 5:42am UTC](https://forums.sandisk.com/t/my-zip-clip-freezes/28866/1 "2013-01-21T05:42:48Z")

</div>

&nbsp;my zip clip freezes when i choose a song, i can turn it off if i hold down the power button

it used to freeze on the flower logo

i have reset the system

i just upated the firmware

---

<div class="post-metadata">

**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\
**Post date:** [January 21, 2013, 5:52pm UTC](https://forums.sandisk.com/t/my-zip-clip-freezes/28866/2 "2013-01-21T17:52:57Z")

</div>

Check your ID3 tags. Unreadable tags (by the player) is the most common cause of freezing or hang-ups when starting up or playing tracks.

---

<div class="post-metadata">

**Author:** ![mzcmom](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@mzcmom](https://forums.sandisk.com/u/mzcmom)\
**Post date:** [January 22, 2013, 3:00am UTC](https://forums.sandisk.com/t/my-zip-clip-freezes/28866/3 "2013-01-22T03:00:09Z")

</div>

Thanks for the reply…hate to sound totally ignorant, but what are ID3 tags and how do I check them if I can’t turn the device on?