My Windows gets freeze

WD Software WD Software
1

Hi.

has anybody detected problems with Windows ? My Windows (first it was 8, now it’s 7) gets freeze very often the first 5m afeter it starts. I’ve checked a lot of things, and the sumary is there are a problem between WD Smartware and my other software. Some time ago, I’ve a similar problem (Windows didn’t crash but it run very slow) and I solved the problem uninstalling the WD Smartware and waiting for the next release.

I’m running the last version of WD Smartware, and I backup all the important in two locations, on MyBookLive and OneDrive.

Anybody suffer the same problems ?

Thanks,

Umel

2

I’d suggesting checking the Windows Task Manager process tab to confirm if WD SmartWare is using significant system resources when this happens.

3

System resources:

  • WDBackupEngine is always on top 5 from CPU usage
  • WDDriveServices is always on top 5 from Network usage
  • WDDMStatus is using 9.000KB of Memory

Next days, I’ll boot the PC with the WD software running and I’ll stop a different program. I hope in few days I’ll be able to tell you what is the software who freeze me the PC (the hardware is OK).

Umel 

4

Where is the solution to this problem?

5

The problem didn’t seem to be related to WD: after a long time trying different things with no success, I changed the position of the memory banks and it started working fine ! 

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