My valuts appear as 000000 HeLp

well, i’d like 2 say that i lost the vaults that was on my flash memory & i don’t know How 2 get it back even the sandisk secure doesn’t work although the capacity on the flash R full >

well u gently sir Help me 2 get back my stuff :slight_smile:

hi HaGaR,

from the title it seems to me that you are opening the folder “My Vaults” to access the secured files. In this case, it is indeed normal to see the vaults folder appearing as 000000.

Insert the drive in the pc, open the drive from Windows Explorer and then run Secure Access. After entering your password, you should see your files in this window with their original names. From here you should be able to open the files :wink: