My Sansa Connect is frozen

My sansa connect is frozen.  After the 5 balls appear it just freezes. I’ve held the power button on top and it will power on and off but it will not go any further.  When I plug it into my pc, its not recognized.  It had been working fine. I had just downloaded a movie and was watching it when it just froze and turned off.  When I tried to restart it, this is what I keep getting. Can anyone help?  Thanks

You need to get the device recovery tool and follow the instruction.  Search this forum for the instructions.  It will wipe out all your music but you will be able to get it to work again.

here’s the link if you’re not in the mood to search for it :wink: