# My passport

**URL:** <https://forums.sandisk.com/t/my-passport/345878>\
**Category:** External SSD for Windows\
**Created:** [October 20, 2017, 1:30pm UTC](https://forums.sandisk.com/t/my-passport/345878 "2017-10-20T13:30:50Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mzablah](https://avatars.discourse-cdn.com/v4/letter/m/e495f1/32.png) [@mzablah](https://forums.sandisk.com/u/mzablah)\
**Post date:** [October 20, 2017, 1:30pm UTC](https://forums.sandisk.com/t/my-passport/345878/1 "2017-10-20T13:30:50Z")

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The request failed due to a fatal device hardware error.

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**Author:** ![alex.s](https://avatars.discourse-cdn.com/v4/letter/a/d9b06d/32.png) [@alex.s](https://forums.sandisk.com/u/alex.s)\
**Post date:** [October 20, 2017, 5:56pm UTC](https://forums.sandisk.com/t/my-passport/345878/2 "2017-10-20T17:56:43Z")

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Hi mzablah,

It seems like the drive has gone bad. You can apply for the RMA if the drive is under warranty period in order to replace the drive.

Please refer to the link given below in order to create the RMA for the drive.

> **[Western Digital Support | Western Digital](https://support-en.wd.com/app/answers/detail/a_id/10336)**
>
> Find detailed answers to your support questions for your Western Digital, SanDisk, WD\_BLACK, or WD storage product.