I just bought a WD My Passport Ultra 1 TB. I installed Smartware Pro, but when I open the home tab I see under My Passport Ultra this message: ‘No writable partition found.’ I have no problem moving files to the WD drive using Windows Explorer. I use an Asus laptop with Windows 7 Home. Anyone an idea? Thanks.
Hello Beelzebart, what file system are you using for the Passport? (NTFS, FAT32,exFAT,HFS+, etc.)
Hi Ichigo,
Sorry, I’m not very computer literate. How can I check that?
To see the file system you can go to the computer window, right click on the Passport and then on properties.
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Okay thanks, I found it. It’s NFTS.
Hi again, try uninstalling Smartware and then doing a clean installation of the latest version. Check the links below for the steps. Let me know if the problem continues.
How to uninstall WD SmartWare
http://wdc.custhelp.com/app/answers/detail/a_id/5373
Smartware download
http://www.wdc.com/wdproducts/wdsmartwareupdate/wdsmartware.asp?id=wdfMP_Ultra&os=win
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Okay, this solved the problem. Thanks a lot, Ichigo.
Awesome, good to know it helped.
Sorry to bother you again. After I installed an update the same problem returned. I uninstalled Smartware and installed it again, but this time to no avail. What to do now?
