I have now tried two My Passport Ultra and upon connecting to my Windows laptop, no WD driver window appears. I have tried downloading the driver from the WD website and exportingf files from the zip file attempting to run the .exe file but no luck. I also ran the latest Windows update in case that would include the necessary driver for the device.
In desperation i manually moved files onto the external drive - i can ‘see’ the drive on My Computer window so it is recognised.
Please help…I need to back up files ASAP as i leave my job very soon and have to give back my laptop!