My Passport Ultra - no data available

WD External and Portable SSD External SSD for Windows
1

Hello
My Passport Ultra - external drive - partition can not be recognised - no data available logs in attach
please help
thanks
LOGS details
17.6.2021. 17:18:41 Severity=INFORMATION Message=My Passport Ultra: 0820WX81AA3M2888 F/W: 1007

17-Jun-2021 05:10:14 PM> Selected culture name : EN-US
17-Jun-2021 05:10:14 PM> Selected 3-letter code : ENG
17-Jun-2021 05:10:14 PM> Selected locale directory : C:\Program Files (x86)\Western Digital\WD Utilities\Locale\en_US.lproj
17-Jun-2021 05:10:14 PM> Selected locale TMX file : C:\Program Files (x86)\Western Digital\WD Utilities\Locale\WDDriveTools.tmx
17-Jun-2021 05:10:16 PM> Failed to open named pipe (\.\pipe\KB001.wdc.smb.6wV36n), error code = 2
17-Jun-2021 05:10:21 PM> Failed to open named pipe (\.\pipe\KB001.wdc.smb.6wV36n), error code = 2
17-Jun-2021 05:10:26 PM> SendMessageToPortal
Message = { “sourceId”: “deviceagent.apps.wdc.com”,“priority”: 3,“notification”: { “type”: “com.wdc.portal.app.post”,“context”: [{“model”: { “_class”: “com.wdc.portal.model.App”,“appId”: “com.wdc.branded.driveutility”,“version”: “2.0.0.76”,“name”: “WD Drive Utilities”,“statusMessage”: “”,“openAction”: { “_class”: “com.wdc.smb.action.Command”,“command”: “"C:\Program Files (x86)\Western Digital\WD Utilities\WDDriveUtilities.exe"”,“argument”: “”}}}]}}
Return Buffer = -

17-Jun-2021 05:10:26 PM> Failed to open named pipe (\.\pipe\KB001.wdc.smb.6wV36n), error code = 2
17-Jun-2021 05:10:31 PM> SendMessageToPortal
Message = { “sourceId”: “deviceagent.apps.wdc.com”,“priority”: 1,“notification”: { “type”: “com.wdc.portal.device.post”,“context”: [{“model”: { “_class”: “com.wdc.portal.model.Device”,“deviceId”: “USB_1058_0820_WX81AA3M2888”,“serial”: “WX81AA3M2888”,“type”: “USB_1058_0820”,“firmware”: “1007”,“capacity”: 1000170586112,“volumes”: ,“name”: “My Passport Ultra”,“readOnly”: “true”,“hasTimeMachineBackup”: “false”,“isLocked”: false}}]}}
Return Buffer =

17-Jun-2021 05:10:32 PM> Failed to open named pipe (\.\pipe\KB001.wdc.smb.6wV36n), error code = 2

Additonal info for device
P/N WDBZFP0010BBL-05
S/N WX81AA3M2888

2

@Dodo, There could be a few reasons why the drive partition is not recognized. The drive itself could have failed, the partition on the drive may be damaged, the data cable may no longer be good, or the drive may no longer be getting enough power to fully spin up.

In order to understand the health of the drive, we would request you to install and WD Drive Utilities and run the test:
Link: Error

3

Yes there is a possible way to recover your data from corrupted or lost partition drive. You can try the below 4 different solutions to resolve your issue:

Solution 1: Run SFC Scan

Sometimes, corrupted or missing system files can cause hard drive partition or volume to disappear. The System File Checker (SFC) tool can be used to scan and repair missing or corrupted system files. You can run SFC scan on your system by following these steps:

  • Press ‘ Windows+Q ’ to open search bar and type cmd .

  • Press ‘ CTRL+SHIFT+ENTER ’ to run cmd as Administrator or right-click on cmd and select “ Run as Administrator ”.

  • Next, type sfc /scannow to run the SFC scan.

If SFC scan finds any problem with system files, it can ask for Windows installation DVD or media to repair corrupt and damaged system files.

Solution 2: Run ‘Chkdsk’ command

Chkdsk is an inbuilt disk error checking and repair utility in Windows. Chkdsk scans the hard drive partition for internal errors and fixes them simultaneously. The ‘Chkdsk’ utility repairs the file system errors that corrupts the hard drive partitions and make them disappear. To repair damaged hard drive partition with Chkdsk, follow these steps:

  • Type cmd in Windows search box and Press ctrl + shift + enter.

  • Click ‘ Yes ’ to grant Admin access. A cmd Window appears.

  • Type command chkdsk X: /f where X is the hard drive partition letter. Alternatively, you can type chkdsk X: /F /X /R for the rigorous scanning process.

  • Hit Enter and wait until ‘Chkdsk’ utility repairs the disk errors.

Solution 3: Restore the Missing Hard drive Space using Disk Management

  • Disk management is a tool that is used to create and manage hard drive partitions in Windows. You can use Disk management tool to restore the missing hard drive space by following these steps:

  • Press Windows + R . In the box, type diskmgmt.msc and press Enter . Disk Management window appears.

  • Right-click on the unallocated hard disk partition and choose New Simple volume. New Simple volume wizard opens.

  • Follow the wizard: specify the volume size, assign a drive letter, and choose NTFS from File System drop-down. Click Next to confirm followed by the Finish button.

Solution 4: Use Data Recovery Software

You can try using Stellar Data Recovery Professional software to recover your lost or deleted system files as it is one of the best data recovery software that enables the user to recover data from corrupted or accidentally formatted drive & lost partitions of the drive.

You can check the below blog link to know how to use the software to resolve your issue: https://www.stellarinfo.com/blog/how-to-recover-lost-partition-in-windows-10/

Hope it will help.

4

Hi,

Try to repair your hard disk partition.

Just do right click on the drive and click on properties
and click on the check button available under Error checking

Hope this will resolve your issue!