My Passport suddenly not showing up in My Computer or on TV but recognised in Devices and Printers

Hi

I’m new here, and have joined hoping someone can help me.

I have a WD My Passport. It has suddenly stopped being recognised by my LG TV, my laptop and my PC.

I’ve been using it daily for some time through my TV. In the past couple of days I’ve accessed it via my laptop as well. My laptop has not been recently updated (although it is due for an update).

Today it just stopped showing up on my LG TV. On both my laptop and desktop PC it doesn’t show up in My Computer but it does give me the option to eject and is recognised in ‘Devices and Printers’. If I plug it into the TV while it’s on, it recognises it but stays on the loading window and doesn’t open.

Things I’ve tried:

  • Removed the drive via Devices and Printers then reinserted it which prompted it to be reinstalled.

  • Ran Diskpart and it is not showing up as a volume.

  • Microsoft’s troubleshooting ‘WD Passport external drive not showing up in explorer/my computer’. It said it fixed some errors and now when I run it it says it can’t identify the problem.

  • WD’s Data LifeGuard Diagnostics for Windows: it has passed both the Quick and Extended tests.

I have got a lot of photos on it that I don’t want to lose. Can anyone help me, pleeeease?

Thanks in advance.
Sam

Hello,

Based on the information you have provided I believe the partition is corrupted. If you wish to recover the data from the drive I recommend you use a data recovery software and then format the drive in order to use it again.