Had to erase the drive as I forgot the password I had set.
I downloaded and installed the software image back on to the device. However, I am unable to setup the security as in the WD Smartware software, under Settings, the Drive Settings ‘Set Up Drive’ option is greyed out.
Windows 7 Prof SP1 x32 sees the drive fine and is seen in disk manager.
Any advice please?
The item is in warranty and I did log 2 cases however I have had no response from WD support and the pages throw up errors when clicking on the cases. Details of the device and Case numbers are below:
P/N: WDBACX0010BSL-01
S/N:
Cases: - when clicking on the cases get a Service and Support Internal Server error!
