My Passport powers down after a while

WD External and Portable SSD Portable SSD
1

WD My Passport 1TB 
It occurs in Windows 7 x64 (machine: ASUS P50IJ) and in Windows XP x32 (machine: Toshiba Tecra A11-11H) 
Both machines were plugged-in to battery, and in OS power settings disk/usb sleep is disabled. Also WD Drive Utilities Sleep Timer is set to never. 
Description:

  1. plug-in the drive to the pc 

  2. drive led is on

  3. drive plugged-in windows sound is heard

  4. drive appears on device manager

  5. drive appears on my computer

  6. drive led does a serious of blinks (seems kind of random)

5) drive led turns off

2) drive plugged-off windows sound is heard

6) drive disappears from my computer

7) drive disappears device manager

  1. plug-out drive

  2. plug-in drive

  3. drive led turns on

11) drive plugged-in windows sound is NOT heard

12) drive does NOT appear on device manager or my computer

  1. wait a while

go back to 1)

I’ve already reached support, they send me a new cabel but it still happeans, any tips on how to try and solve this?

2

Check the power settings on both computeres.

Goes to control panel and then power options. depending on the option that you have selected, look for change plan settings and then change advance power settings.

Also you might need to check the USB settings on the bios of your computer.

1 Like
3

Hi, thanks for replying,

As i mentioned before, i had alreaddy disabled all sleep settings of the battery settings (usb and disk).

Other than that’ i went to the asus bios and there is no usb setting avaible. Altough i find this hardly to be  the  problem because it happens on 2 different machines.

Another detail that might be usefull is that the problem occurs either if the drive isn’t being used or is being used (reading,copying fro, etc)

What might be the cause?