# My passport not found **URL:** \ **Category:** Portable SSD\ **Created:** [September 4, 2010, 8:55pm UTC](https://forums.sandisk.com/t/my-passport-not-found/322852 "2010-09-04T20:55:32Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![marktrav82](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/marktrav82/32/45801_2.png) [@marktrav82](https://forums.sandisk.com/u/marktrav82)\ **Post date:** [September 4, 2010, 8:55pm UTC](https://forums.sandisk.com/t/my-passport-not-found/322852/1 "2010-09-04T20:55:32Z")
my 1 week old external 500 gb drive fell out of my laptop carry case… it fell about a meter onto hardwood flooring. The drive worked perfectly before. now it doesn’t… when I plug it into the usb drive, the light goes solid. then it starts to blink a bunch of times.then it goes solid and stay solid. the first solid light and during the blinking i feel like its trying to spin. i think it goes spin stop, spin stop, spin stop. etc… then when its the final light i dont think it does anything… If i go to Safely remove USB devices i see it but no drive letter. I can click on its properties and everything says its working properly… im looking at the computer management window… when I click disk management I see it. But its properties are Unknown. the file size is 2047.35 gb… (HUGE!!, its only 500gb) and it also says Not initialized… when I try to initialize it, a window appears. it says you must initialize a disk before you can acces it… I have two options… MBR ( master boot record) and GPT ( GUID partition table)… I dont know what to choose… also if I choose one of these will it format the drive??? any help would be great… thanx!!! ---
**Author:** ![bill\_s](https://avatars.discourse-cdn.com/v4/letter/b/22d042/32.png) [@bill\_s](https://forums.sandisk.com/u/bill_s)\ **Post date:** [September 8, 2010, 8:13pm UTC](https://forums.sandisk.com/t/my-passport-not-found/322852/2 "2010-09-08T20:13:56Z")
The drive is essentially broken.  You’re looking at data recovery.  You could try some data recovery software, but that’s only if it isn’t making clicking sounds, and is still spinning.  I doubt you’ll be able to recover the data without help, though.