My Passport not backing up

My first time asking for help here. My passport does not seem to work. I use WD Smartware and have tried both ; file only and category. At the first the notice in upper left says “file backup complete” or something to that effect. However I didn’t go through All the steps.

I did have one backup work in 2015!!! Argh

I did the “checkup” available and all shows ok.

Hi,

What’s the operating system installed on your computer and are you able to transfer files manually to your My Passport drive?

Hello:
XP
Vista

I’m not sure what you mean by “manually”. I’ll read what you sent me.

Please let me know if there is a tech support number I can call and they can walk me through this . Or ???
I’m urgent to back this up. I have to get a new laptop but I always prefer to have this external drive backup so I need it to work asap

Hello,

Maybe this link will help:

https://support.wdc.com/support/case.aspx?lang=en