# My Passport for Mac - Not showing up!

**URL:** <https://forums.sandisk.com/t/my-passport-for-mac-not-showing-up/390854>\
**Category:** External SSD for macOS\
**Created:** [January 12, 2013, 10:29pm UTC](https://forums.sandisk.com/t/my-passport-for-mac-not-showing-up/390854 "2013-01-12T22:29:10Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![tennisboygr](https://avatars.discourse-cdn.com/v4/letter/t/fbc32d/32.png) [@tennisboygr](https://forums.sandisk.com/u/tennisboygr)\
**Post date:** [January 12, 2013, 10:29pm UTC](https://forums.sandisk.com/t/my-passport-for-mac-not-showing-up/390854/1 "2013-01-12T22:29:10Z")

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Hi all,

New to this community.

I recently (yesterday) bought a new My Passport fo Mac 1tb.

I plugged it in last night and it worked great, backing up my data via Time Machine.

Unplugged it, and now when I plug it in nothing happens. &nbsp;My MBP won’t recognize it.

Any ideas as to what happened?

Thanks in advance!

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**Author:** ![Alucardx23](https://avatars.discourse-cdn.com/v4/letter/a/9f8e36/32.png) [@Alucardx23](https://forums.sandisk.com/u/Alucardx23)\
**Post date:** [January 13, 2013, 10:19pm UTC](https://forums.sandisk.com/t/my-passport-for-mac-not-showing-up/390854/2 "2013-01-13T22:19:07Z")

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Hello, did you safely eject it before disconnecting the USB cable? Also avoid USB extension cables or USB hubs. Also open the disk utility to see if it’s recognized there.&nbsp;

[http://wdc.custhelp.com/app/answers/detail/a\_id/866](http://wdc.custhelp.com/app/answers/detail/a_id/866)

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**Author:** ![kc9703](https://avatars.discourse-cdn.com/v4/letter/k/9de0a6/32.png) [@kc9703](https://forums.sandisk.com/u/kc9703)\
**Post date:** [January 16, 2013, 4:38am UTC](https://forums.sandisk.com/t/my-passport-for-mac-not-showing-up/390854/3 "2013-01-16T04:38:36Z")

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Help! This happned to us too. It has been working for over a year, and suddently our Mac won’t recognize it. Tried turning it off and on, unplugging, changing USB ports etc. Disk Utility does not recognize it either.&nbsp;

Any help???

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**Author:** ![Alucardx23](https://avatars.discourse-cdn.com/v4/letter/a/9f8e36/32.png) [@Alucardx23](https://forums.sandisk.com/u/Alucardx23)\
**Post date:** [January 16, 2013, 5:43pm UTC](https://forums.sandisk.com/t/my-passport-for-mac-not-showing-up/390854/4 "2013-01-16T17:43:08Z")

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[@kc9703](https://forums.sandisk.com/t5/user/viewprofilepage/user-id/197856)

Try using another USB cable, or connecting the external hard drive to another Mac.

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**Author:** ![MarkWL](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@MarkWL](https://forums.sandisk.com/u/MarkWL)\
**Post date:** [January 24, 2013, 12:10am UTC](https://forums.sandisk.com/t/my-passport-for-mac-not-showing-up/390854/5 "2013-01-24T00:10:21Z")

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I am having the same problem with a Mac Book Pro 13 retinna display. USB3 port on left side will not mount the drive. USB on the right works. Drives are ejected properly. I have an open support request with Apple…something odd is happening. ther devices appear to work on left side USB3 port.

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**Author:** ![trythesefirst](https://avatars.discourse-cdn.com/v4/letter/t/41988e/32.png) [@trythesefirst](https://forums.sandisk.com/u/trythesefirst)\
**Post date:** [January 26, 2013, 12:26am UTC](https://forums.sandisk.com/t/my-passport-for-mac-not-showing-up/390854/6 "2013-01-26T00:26:03Z")

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Try to directly connect the laptop’s power adapter to a wall outlet then try connecting the drive again.