My passport disconnect after unlock

WD External and Portable SSD External SSD for Windows
1

I tried unlock my passport

Before try :

1
11170×862 148 KB

Wait for a while after trying (about 2 minutes) :

3
31170×862 169 KB

When unlocking, the disk is disconnected and unusable…

help me…

2

2
2491×583 35.2 KB

No response for 2 minutes…