I’ve just purchased a 2TB My Passport (Product # WDBY8L0020BSL-PESN) and I can’t get the combination to work properly with my wife’s Dell notebook.
The notebook is running XP SP3 (all current updates have been applied)
The Smartware Version is: 1.6.4
The Windows Disk Driver is: 5.1.2535.0 and is dated 1.7.01. A search doesn’t find a more recent driver.
Problem Description
With no other apps running as soon as Smartware is started the PC goes into a very slow mode of operation, for example the mouse pointer movement is jerky and takes forever to move and may not move where expected. If I open the Windows Task manager evertything seems ok with no CPU or disk hogging going on.
From what I can see all of the Smartware functions do seem to work once you can get a function to respond.
If I close Smartware then I can view and transfer files to and from the drive from Windows Explorer so the hardware looks solid.
As a cross- check I have installed the same My Passport drive and the same version of Smartware on another PC (Win 7/64 though) and it runs just fine.
I’ve been messing around with this now for a few days and am getting fed up. I want to use this combination to make it easy for my wife. So far not so easy!
I hope someone can shed some light on this.