My Passport 500Gb Locked

Hello, I have a 500Gb My Passport external drive that is suddenly stopped working and is displaying the VCD drive again.

When I try to install the software it tells me the password has been attempted too many times and will not go any further.

I never entered a password.  The software was only installed once on an old computer to turn off the VCD as I did not wish to use any of the other features.

Where do I put in a password, how do I get my data back?

Thank you.

Part No: WDBAAA5000ABK-00

You will need to install the software in order to get the password prompt.

If the VCD is showing it means that option was enabled again.

Try downloading the Smartware software from our website.

http://support.wdc.com/product/download.asp?level1=2&lang=en

Hello, I tried to install the software from the VCD and it would not let me.  The message is too many password attempts. I’m not being prompted to enter a password.  I have not ever been prompted to enter a password.

I downloaded the software from the website and it installed however it is also telling me the drive is locked and will not allow me to unlock it.  It wants me to format.

Why is this thing suddenly locked and asking for a password?  How do I access my data again please?

Thank you.

We recommend to contact support directly in this case.

To contact support:

http://support.wdc.com/contact/index.asp?wdc_lang=en

Thank you, I’m contacting them now.

How long does it usually take support to reply?

Thanks,
Tom

Normally less than 24 hours.

We will make sure someone contacts you as soon as possible.

Regards, 

Robothief. 

Tom_Hs wrote:

How long does it usually take support to reply?

Thanks,
Tom

Thank you.

Hello Tom_Hs and John012,

My passport 1T has the same problem now. Does this case closed? Is there any passible to get the data back?