My Passport 500GB is not working

Hello,

I have WD passport 500GB. I have a problem connecting it with my Windows. When I connect, Computer appears to be “NOT RESPONDING”. It hangs everytime I connect, and thus doesn’t get detected. As soon as I remove the cable computer starts woring properly. I don’t understand what is the problem.

I checked in Disk Management, and same thing happened —  NOT RESPONDING… It just hanged…

Please help.

Thanks…

and My Passport Model is WDBACY5000ABK-01…

Hello,

I recommend that you try it on another computer and if possible with another USB cable. If the Issue persists then ir means the drive is not working anymore.

1 Like

Hey there… I have checked it on another computer…still not responding… I’ll check it with another USB cable, hope it helps…

Thanks anyway…

i have the same problem with my passport ultra 1tb.

in some pc work and in other not… any solution