Hello,
I have an older My Passport 1TB drive that works perfectly in Windows 7 and 10. I can write to it and I can read from it. Device Manager shows it as My Passport 0740.
However, if I select Settings > Windows Update > Recovery > Advanced Options and boot into
System Image Recovery to restore a Windows 10 (1709) image from that drive, the drive is not recognized.
There is an option to install a driver. Could this be the problem? Do I need to choose an INF file from the
Windows/INF directory? I see a file named usbstor.inf but when I select it there is no choice for a WD drive!
I see others have posted about this issue in Windows 8. If I recall correctly I think I tried a system repair disk
and that did recognize the drive. But I want to recover through Advance Options and avoid the hassle of
connecting a DVD drive and creating a new, up-to-date repair disk.
Thanks