My Passport 0740 Backup and Retrieve tabs are inactive after updating

WD External and Portable SSD Portable SSD
1

Dir Sir/Mrs.

I have WD My Passport 0740 since sep 2011. Recently, I got a massage that there is an update to install. I downloaded the update (34.4 MB) and installed it according to the instructions, but after restarting the computer and running the WD SmartWare I found out that the Backup and Retrieve tabs are not “lighted” as well as Home, Settings, and Help tabs which means that they are inactive to my best knowledge.

I asked the store manager, and he said that it seems to be a setting/definition problem that should be launched to the manufacturer’s technical support.

What are your recommendations?

Thank you!

gadlul

2

On the ‘Home’ tab, try selecting the icon that represents your connected backup drive. AFter doing that, alll the tabs should ‘light up’.

3

Thank you for your helpful answer, it really solve the problem.

4

I’m glad it helped. Don’t forget, click on my star to give me kudos points!