My new Sansa Clip+ Display Frozen

I cannot access anything but picture of headphones and the word ‘music’

I can hear a track, but the buttons are not responding as described.

Tried updating firmware, but nothing appears on screen.

Despair.

Any advice, please

Frank

A few things to check:

–  By any chance, is the small, plastic screen protector (put there before shipping) still over your player’s screen?  There is a small tab on one side of it to help you peel it off.  It happens . . . .

–  By any chance, is your player locked?  To unlock, hold the on/off button down until the notice appears on-screen.  Again, it happens . . . .

@miikerman wrote:

–  By any chance, is the small, plastic screen protector (put there before shipping) still over your player’s screen?  There is a small tab on one side of it to help you peel it off.  It happens . . . .

 

 

5 bucks says that’s it. :wink:

Yes, that was the problem. I could see that there was a cover, but it seemed so rigid that it could be part of the player.

Thank for your reply

Frank

Great to hear that this fixed it–enjoy the player!   :slight_smile:

And no, Tapeworm, I’m not mailing you the $5 . . . .    ;)