My Book Software Will No Longer Run On My PC

WD External and Portable SSD External SSD for Windows
1

Hello

I have a desktop HP Pavilion P6620F running Win7 up to date. I have been using a WD My Book Smartware for backup for a good while without any problem. The pc sometimes becomes sluggish and slow. I have twice reloaded Win7 program using a update program on dvd. It has worked very well. The third time I used it everything worked except the SmartWare program would not run. There may be some other programs that have the same problem but I have not found them so far.

The program is there. I can see it with Windows Explorer. The drive is unlocked. There is no icon on the task bar. At first I thought it was a Microsoft .Net Framework problem not loading but after reading about that program I saw it was in Control Panel, Programs, Turn Features On Or Off, Microsoft .Net Framework 3.5.1. The program and subfolders are all checked. Also in My Book/WD SmartWare folder is dotNetFx40_Client_x86_x64.

Can you advise me on what I can try to troubleshoot or a fix for this problem.

When Win10 becomes active and I download it is it likely to fix this problem?

Thanks for the help.

2

Hi there,

What is the problem that you are having, is the computer being slow?  Is the smartware not opening?

3

The smartware program will not open. The icon is not in the system tray and I can not start the smartware manually. Windows sees the drive and displays it in windows explorer and I can open the folders and see the contents but the Smartware program will not run.

4

I Can’t believe there is no one at WD who can’t help me with this problem. Can anyone tell me how to replace the Smartware program without distroying the bachup I now have on the disk.

5

Hi, 

If its the smartware that is not working there is no need to delete the backup that you have on the drive.

What I would do is:

DISCLAIMER: DO THIS AT YOUR OWN RISK AS IF YOU DELETE SOMETHING THAT IS NOT THE SMARTWARE YOU CAN CORRUPT YOUR OS

  1. Uninstall Smartware.

  2. Check on the following folders for anything related to Smartware and delete it:

  • C:\Program Files

  • C:\Program Files (x86)

  • C:\ProgramData

  1. Reboot Computer.

  2. Install Smartware

You can also try to 

I would also try to  Contact WD as this is a user to user forum.

6

Thanks Lluna. I’ll give that a try