MY BOOK LIVE DUO - error

Angry face!!

I advised a 6TB WD drive for a friend approx. 2 years ago. A few weeks ago one of the mirrored array drives (B) fell over, took the chassis with it and stopped the whole unit working. Drive A was still 100% working fine but due to encryption you cannot simply change the drives over to a new chassis.

I contacted WD whole kindly told me to go forth and multiply - they then directed me to a “Recovery Specialist” of their choice. The “specialist” took a month to recover the data, charged my friend £2300 for the privilege.

P****d off is an understatement! “Buy a super reliable external HDD enclosure from us, with ultra redundancy of a mirrored drive…” But, if it falls over all your data will be held to ransom because of WD’s ■■■■ encryption.

WD 1 - Customer 0
WD now down 1 customer - good work!