My Book is not mounted

WD External and Portable SSD External SSD for Windows
1

Hi

I’m just moved from Middle East to America, And i bring my MY BOOK ESSENTIAL too, so the Power supply is different in my origin country and here, I used a power converter and Plug it to my Macbook, I Can see my hard drive in Disk Utility but the Partitions not mounted anymore. I think it for power issue.

So what can i do, i’m in NYC, anybody has the Idea?

Any support center here?

Thanks

2

Hello, try calling or sending an email directly to tech support. Check the link below. 

http://support.wdc.com/contact/contact.asp?lang=en