My Book Elite 1TB not showing drive

WD External and Portable SSD External SSD for Windows
1

Hi all,

Well it looks as if, like so many others, I have been screwed over by a firmware patch (My Book Elite 1TB).

I went through the autopatch procedure and everything seemed to go swingingly… Except that afetrwards there’s simply no drive available. And it doesn’t show up in Disk Manager either (uh-oh).

It’s the same story on four devices (2x PCs, 1x EEEPC & 1x media player). Plug it in. A USB device gets recognised. Install runs. And nothing is available!

HDDScan 3.3 doesn’t see the drive. Neither does HD Sentinel. But UVCView is apparently able to see the bridge:

          —===>Device Information<===—

ConnectionStatus:                 
Current Config Value:              0x01  → Device Bus Speed: High
Device Address:                    0x01
Open Pipes:                           0
*!*ERROR:  No open pipes!

          ===>Device Descriptor<===
bLength:                           0x12
bDescriptorType:                   0x01
bcdUSB:                          0x0200
bDeviceClass:                      0xFF  → This is a Vendor Specific Device
bDeviceSubClass:                   0xFF
bDeviceProtocol:                   0xFF
bMaxPacketSize0:                   0x40 = (64) Bytes
idVendor:                        0x13FDidProduct:                       0x1617
bcdDevice:                       0x0100
iManufacturer:                     0x00
iProduct:                          0x00
iSerialNumber:                     0x00
bNumConfigurations:                0x01

          ===>Configuration Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x02
wTotalLength:                    0x0012  → Validated
bNumInterfaces:                    0x01
bConfigurationValue:               0x01
iConfiguration:                    0x00
bmAttributes:                      0xC0  → Bus Powered
MaxPower:                          0x01 =   2 mA

          ===>Interface Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x04
bInterfaceNumber:                  0x00
bAlternateSetting:                 0x00
bNumEndpoints:                     0x00
bInterfaceClass:                   0xFF  → Vendor Specific Device
bInterfaceSubClass:                0xFF
*!*CAUTION:    This appears to be an invalid bInterfaceSubClass
bInterfaceProtocol:                0xFF
*!*WARNING:  must be set to PC_PROTOCOL_UNDEFINED 0 for this class
iInterface:                        0x00
*!*ERROR:  0xFF is the prerelease USB Video Class ID

Rerunning the firmware update tells me it’s all currently at latest version.

Is there any value in loading up Ubuntu? Does anyne know how I can restore the old firware?

There doesn’t seem to be anything in the doco about it, or on the WD website.

TIA for any assistance anyone can provide!

Doug

Edit: Fixed stripped CRLFs

2

You could try the CD version of Ubuntu instead of actually installing it. I don’t know it it will recognize the drive or not since it doesn’t show in Disk Management.

Joe

3

Thanks Joe, I’ll give it a Ubuntu boot ISO a try but it’s not looking good.

It was all OK before the firware upgrade :(  Which is very disappointing.

Do you know if the Meatgrinder firmware manual application stil works for My Book Elite?