yes, the player is off when i inserted the card. When I turned it on the screen said “refreshing media” but the microSD card does not show up anywhere in the menu and I can’t see the songs on it.
Note that this player does not integrate the internal and external memory into 1 database like all other Sansa players do. You must navigate to the CARD menu option to view and play content stored there. If you scroll through the Main menu and have no CARD menu, try going into SETTINGS (possibly then SYSTEM SETTINGS) and look for a CUSTOMIZE option, Here you can turn off Main menu items you don’t use, or don’t want to see. It’s possible CARD is turned off. You can toggle it back on and then you should be OK.