I just got a SanDisk Clip Jam at Christmas. When I power it on the Settings menu comes up and then the buttons only go into Settings with a screen with choices: System Settings, Music Options, Audiobook Options… BUT the buttons don’t allow a scroll and so pressing anything goes on System Settings–>Backlight and then a bar. Buttons just keep it going back and forth between that. If I press the Back button I do get back to Settings, but can’t get anywhere else!
I did try to install a more recent (Jan 2018) firmware, but the device didn’t react the way the instructions said it would. (Didn’t turn off by itself and reboot).
Is this just a faulty device that I should return? Or is there a way to fix these buttons so they scroll through the menu?